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Customer Reviews.

service

3

I have a continuing squeak in my drivers seat. Been back since service and whilst the spray used silences the squeak, it returns within 10 minutes of driving my car. STILL NOT FIXED. Need to arrange to drop car off again, just so inconvenient.

06 February 2019

service

4

competent

02 February 2019

service

2

As above and explanation below

01 February 2019

service

5

Easy in, easy out. Pleasant environment to wait whilst my first service was completed.

01 February 2019

service

2

I had a leak in my car which is under warranty. The boot and back seat was soaking. The leak was due to a faulty seal. There was mould in my boot and water damage to my leather seats. I expected any damage to be repaired but obviously was wrong.

31 January 2019

sales

5

Salesman Ross excellent really knew all about the brand helped me choose a deal and a car I am delighted with. It just makes me smile to drive it. Will only ever buy minis

16 January 2019

service

4

Good service all round from all staff.

15 January 2019

service

5

Service was performed within the time frame discussed.I could wait and had access to coffee and biscuits.

09 January 2019

service

5

Work was carried out while we waited, car was washed and hoovered.

09 January 2019

service

4

Staff was very friendly and kept me updated on developments with my car. Unfortunately the fault with my car was misdiagnosed.

08 January 2019

sales

5

Can’t fault the service..second to none

08 January 2019

service

5

Polite staff and convenient booking times

08 January 2019

service

4

Good service on the day, was promised quotes for follow up work but had to chase for them 5 days later.

08 January 2019

service

5

All went as planned

07 January 2019

service

4

service received was excellent but costs high.

05 January 2019

service

5

Brodie always helps and makes things easy for me Jill in service department is also very helpful

04 January 2019

sales

4.5

Thomas Higgins professional manner came across really well and he explained everything clearly and was very patient and courteous when asked to explain things for second time.

27 December 2018

service

2

The car wasn’t ready until 2hrs after the arranged pick up time. The car wasn’t washed before puck up as offered by staff.

27 December 2018

service

5

Always helpful and courteous when the car is being serviced.

27 December 2018

service

4

Only thing was i needed to phone to see when my car would be ready

24 December 2018

sales

2.5

Constantly changing staff dealing with our purchase, poor responses to telephone enquires, and problems settling the finance due to us were offset by genuine attempts to remedy the latter situation and a generous gesture of goodwill.

23 December 2018

service

5

All went well

21 December 2018

service

4

Service is good

21 December 2018

service

5

It was very good. I managed to get a lift back into the city centre which was helpful and even though my car wasnt ready when i came up for it, they arranged for the car to be dropped off as i had no way of getting back up to the service centre

18 December 2018

service

5

very professional

18 December 2018

service

5

Very helpful.

18 December 2018

service

5

No hanging about everything was done quickly

18 December 2018

service

3

As per above comment

18 December 2018

service

5

Everything copmleted

16 December 2018

sales

5

Again from my answer to q. 1. Brodie made the whole experience very enjoyable, I never had any questions unanswered.

14 December 2018

sales

4

went well

13 December 2018

service

5

Didn't have any issues. Was given an estimated time.of completion and my car was ready and washed and hoovered when I arrived.

13 December 2018

sales

3

I would have given completely satisfied, however the settlement for my old car was not processed in good time, so had an addictional direct debit payment taken from my account for my old car, this should have been settled in good time. Dissapointing

13 December 2018

sales

5

As previous John was very helpful and very welcoming always gave me time to make my decision but with his option which is always a great help

13 December 2018

sales

5

Highly Professional!

13 December 2018

service

5

Went out of there way to find a product that matched my criteria. Also really good negotiations by both parties to get the best price!

13 December 2018

service

5

I hadn't requested a car but one was offered incase there would be a delay in receiving parts for the problem.

09 December 2018

service

5

Staff on phone at at Mini Centre always friendly polite and helpful

07 December 2018

service

4

When in the centre, one quite negative member if staff. Was t dealing when t( me but I had to listen to her moshing at colleagues- there are always issues in a workplace but have those discussions out of earshot of customers

06 December 2018

service

2

Yesterday when I put the ignition on, my car display showed, Service due!!Also when I go slow in traffic the engine stutters , did not do this before service.

05 December 2018

sales

5

The Mini Centre in Aberdeen have been very patient with me, trying to find the right car and supporting me thought the purchase/exchange of my car

04 December 2018

service

4

Good friendly service

04 December 2018

service

5

As above accommodated time slip up so helpful to myself. Even though I had said I was staying for service and booked in for 9.30

04 December 2018

service

5

Early start and close time. No queue at service desk and very helpful pleasant staff.

04 December 2018

sales

5

Love my new car it has everything I wanted, didn’t have to wait to long in fact it came sooner than expected.

03 December 2018

service

5

Because I couldn't fault the service

01 December 2018

sales

5

The attention to our care and satisfaction given during the purchase the sales person Thomas Higgins was exceptional.

30 November 2018

service

5

I was satisfied as I received a quick service, my car was back to me within 24 hours after a service and MOT. It was also made sure I was happy with my service

29 November 2018

service

5

Easy to arrange appointments. Pleasant staff and environment at the showroom.

29 November 2018

service

4

Again overall very happy, but the communication with customers could be improved. Our car needed to stay overnight but we have not been given an update on end of day 1 re the status and an estimated duration for day 2. I like to be informed...