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Customer Reviews.

sales

5

The salesperson, Douglas Hay, was excellent. He was patient, knowledgeable and a joy to deal with.

10 July 2019

sales

5

I thought Ross handled the change in order very well, when we no longer had a car to trade in. Kept us informed every step of the way on the delivery time of the car and also exactly what to do when it came to get the keys.

10 July 2019

service

5

Everything handled in a timely manor and kept up to date with what was happening

09 July 2019

service

5

Everything was great

09 July 2019

sales

4

It would have been 5 stars if I had a bit more guidance with the private registration plate change over. The salesman was very helpful but felt he had no experience in dealing with the paperwork or doing it on our behalf.

09 July 2019

service

4

there is always room for improvement maybe spend more time going over the controls .

08 July 2019

service

5

Great service

06 July 2019

service

3

Decent service but could be better

06 July 2019

sales

5

Very attentive staff members . Can't do enough for you without pressure purchasing a new car .

04 July 2019

sales

5

Brilliant team, patient and obliging

03 July 2019

sales

5

We dealt with Jen in Aberdeen and she was brilliant, fully understood all our needs, very friendly yet fully professional, really knowledgeable with none of the usual waffle. All staff we encountered were very helpful

02 July 2019

sales

5

found the whole process from start to finish very easy as Jen kept me informed at every step, even on her days off, lovely lady,,

02 July 2019

sales

5

Salesperson was so helpful and didn't mind having to open different cars for me to test

02 July 2019

service

4

Service was good

01 July 2019

service

5

Friendly helpful staff

01 July 2019

sales

5

Ross was helpful and not too pushy Environment good, good selection of models to look at.

30 June 2019

service

4

consistently good service

24 June 2019

service

5

Easy to deal with

24 June 2019

service

4

Excellent customer service

23 June 2019

service

3

service department are short staffed so they were not able to update me as they said they would. NOT staff's fault when collecting my car they were polite, personable and professional.

21 June 2019

sales

5

was very happy with my experience

20 June 2019

sales

5

The sales team were very patient with me and listened to all I was looking for. Great that they let me test drive all the options and overall the knowledge they had. Wow

18 June 2019

service

5

Straightforward booking process. Staff called me to advise of a slight delay whilst the sorted out a minor issue.

16 June 2019

service

5

I felt that they were honest and did not overcharge for anything, I was also very pleased with my complimentary cleaning of the car.

13 June 2019

service

4.5

Couldn't fault the service I received

11 June 2019

sales

5

The process was pretty easy from start to finish, my salesman Tom Higgins sold my mum her mini last Sep so I dealt with him and he was professional and helpful throughout. Happy to help with demo's and no pressure to buy.

11 June 2019

service

4

The garage staff are helpful, pleasant and give great service. The John Clark centralised booking system is however difficult to access and unhelpful - it almost made me consider seeking servicing elsewhere.

10 June 2019

service

1

Paid £150 to diagnose a fault which was could be read of the key fob. Quoted £550 at 3-30pm to change thermostat and temp sensor. Quote from Grassicks in Perth was £290. Done ex network for £265 (genuine Mini parts). Apparently takes 1.25 hours.

10 June 2019

service

5

very good service

08 June 2019

service

4

Excellent service

07 June 2019

service

4

Explained what was required to complete the service

05 June 2019

service

4

Work carried out as discussed and no further problems

03 June 2019

service

4

Professionalism of staff.

02 June 2019

sales

5

Same answer applies

02 June 2019

service

5

Effortless , arrived, car taken in and I was heading home about 2 hours later . Non of this dropping the car off at 8am and collecting at 5pm with a whole day hanging around . Great service

30 May 2019

service

4

I was asked if I would like a complimentary car clean whilst in for a spring service. I readily agreed. I was then told that my car had been cleaned when I was given my car key back. However, the car had not been cleaned. A little disappointed.

28 May 2019

service

5

Excellent communication

28 May 2019

service

5

Everything was as expected

26 May 2019

service

3

Was told cut in tyre almost to the cords but local garage informed me that if my car was put through a MOT it would fail which makes me think my with the cut was unsafe. Mini service girl told me to keep an eye on for further deflation!

25 May 2019

service

2

Work and service for MOT undertaken in a timely manner Received the car back washed carpet hoovered usually comes back clean dust on dash and side of car inside doors dirty

21 May 2019

service

3

the interior of the car wasn't very clean

20 May 2019

service

3

I called and booked the MOT and Service for my mini Then they called and asked me if I wanted to get it MOT d at the same time as the service!

20 May 2019

service

2

Overall fairly disappointed, if there wasn't time for my service I would have booked for another day when there was actually time. Especially as I had phoned ahead to book my car in.

20 May 2019

sales

5

Nothing was a problem, first class service all theway

19 May 2019

service

5

All staff I spoke to were friendly and very helpful

17 May 2019

service

4

Was satisfied with the service but was displeased that i had to pay for the brake fluid change which as far as I was led to believe was covered (as stated on my contract)by my 5 year tlc maintanence plan. This left me an unexpected bill for £91.00.

16 May 2019

service

5

First class service and commitment

14 May 2019

service

5

Just happy with the way it all went

14 May 2019

service

5

Good service and follow up!

14 May 2019

sales

5

This mark goes to the Aberdeen team. Great bunch, 100% satisfied.