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Customer Reviews.

service

1

As previous comment, I no longer have any trust or faith in the service at John Clark Mini, Aberdeen.

07 May 2019

service

4

The car was booked in and a very small warranty repair was carried out. I got a call to let me know the repair had been carried out. I was picked up by courtesy car and all was good.

06 May 2019

service

3

See answer to Q 1

06 May 2019

service

2

There is an issue with auto updating of route maps. Whilst the team tried their best, it had to be referred to BMW. Three weeks later and there's no feedback. Does BMW not care?

06 May 2019

service

5

Car was serviced under service plan so no additional cost surprises.

06 May 2019

service

4

I have been kept up to date with what's happening from my mini dealer and have had good dealing and feedback.

05 May 2019

service

5

Friendly and efficient service

03 May 2019

service

4

I was content with the service

03 May 2019

service

5

Nice waiting area where the salesman whom I bought my mini from made time to come over for a chat.

28 April 2019

service

5

Expectations met.

28 April 2019

service

4

Lack of communication re how long wait appointment would actually take.

28 April 2019

service

5

Staff were very helpful and informed us of what was wrong and how it was fixed.

28 April 2019

sales

5

Competent sales staff, however the dealership seemed a little busy. The salesperson did their best though.

25 April 2019

sales

2

Have been treated better with other car dealers over the years so basically no effort made to make this a special occasion for picking up your new car

22 April 2019

service

5

Polite, courteous customer service is all I have experienced at John Clark's Aberdeen.

22 April 2019

sales

5

Tom was a lovely guy to deal with & kept me well informed with the stays of my vehicle

18 April 2019

sales

5

We were dealing with the same person from beginning of the purchase process until receipt of the car which made things simple Thank you Ross Maclean for making the purchase such a relaxed and easy process. We found you friendly, trustworthy, likable.

17 April 2019

sales

5

The sales people were very personable and knowledgeable

16 April 2019

sales

4

Always happy with the service

16 April 2019

service

1

Not with John Clark Mini - with the BMW garage

16 April 2019

service

5

Staff were helpful with getting my car booked for it's mot and managed to get my service done on the same day.

16 April 2019

service

2

Service receptionist was very unhelpful. Told me I needed a new battery, "they only last an average of 5 years sir" but my mini is only 4 years old "I said an average of 5 years" no thanks "We can fit it today" No thanks, my wife left lights on.

15 April 2019

service

2

Being told that the service department was too busy to discuss my service did not go down well. There seemed to be attitude when simply booking my car in for a straight forward service. Once my service package is finished I'll be going elsewhere.

15 April 2019

service

5

Excellent service overall from all staff, courtesy transport, comfortable waiting areas with excellent customer facilities.

15 April 2019

sales

5

Professional and efficient service

15 April 2019

sales

5

MR BRODIE PATERSON (MY SALESMAN WAS EXCELLENT AT JOB AND GAVE FIRST CLASS SERVICE.

15 April 2019

service

4

The overall interaction with John Clark was good and easy. I just find the cost of this type of service to be too expensive.

14 April 2019

service

2

I took my car in for a service as we actually thought we were over, but was told it would be a couple of months yet. Then after 100miles of driving in under 3 days my service indicator came on which now needs another 80+ mile round trip for service

14 April 2019

service

5

Everything was done to our satisfaction.

12 April 2019

service

3

There was a lack of communication and updates as to when the car would be fixed but I was pleased that they provided me with a courtesy car. My parcel shelf was missing when I got the car back.

10 April 2019

sales

5

Staff knowledgeable, didn't rush us Kept updated with delivery times etc

10 April 2019

sales

5

Staff were great, especially Rahul & Ross

10 April 2019

sales

3.5

When I collected the car clock wasn't set to the correct time and there wasn't a 'product genius' on site to help me with my queries re the interior mood lighting settings. Otherwise satisfied.

10 April 2019

sales

5

The staff explained everything in detail and went over certain spec of the car.

10 April 2019

sales

5

Great service from mini Aberdeen - Douglas Hay

10 April 2019

sales

4

To be honest, buying a car these days one is not made to feel like a valued customer. Gone are the days of being made to feel like you are special and a valued customer. Too many cars get sold now and all you are is a tick in a box.

10 April 2019

sales

5

Straight forward and easy

10 April 2019

service

5

Significant repair bill more than 50% reduced by John Clark "negotiating" with Mini UK over cost of new turbo.

09 April 2019

sales

2

Customer care (not the salesman) very disapponting

09 April 2019

service

2

Work completed as expected however more expensive than similar job done at sister BMW dealer the same week yet did not get a video inspection report.

07 April 2019

sales

4

Helpful polite staff

07 April 2019

service

5

Always a good experience

06 April 2019

service

5

Good service

06 April 2019

service

2.5

Car was sol with corrosion visible in fog light unit. When bulb failed had to replace whole unit prior to mot

04 April 2019

service

1

It took 6 weeks to get an appointment for service. Only got a callback after I said I would complain. I raised the issue that I thought I had a free service with my car at the time of booking, but ended up paying after unpleasant argument

03 April 2019

service

5

Staff are helpful, processes always work. Everything happens when it's supposed to happen.

03 April 2019

sales

5

NA

03 April 2019

service

3.5

Car serviced and cleaned . Staff excellent but I wasn't advised that I needed to bring car in earlier to get an earlier MOT ( offsite ) so had no car all day . Wasn't offered courtesy car.

29 March 2019

service

1

No communication

27 March 2019

sales

4

Purchase was done remotely via calls and emails. The collection was fine.