About Your Local MINI Retailer | John Clark Aberdeen

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

151 ratings and 113 comments received in the last 90 days.

06 April 2026

Very good service from start to finish

03 April 2026

Harriett was very informative and great throughout the whole sales process.

29 March 2026

Customer service and sales person, Harriet were pleasant, efficient and a pleasure to deal with.

28 March 2026

Friendly and efficient customer service. Good communication and care for customer needs.

25 March 2026

Issues with the initial sales rep and lack of communication.

25 March 2026

No nonsense, not pushy, kept informed

21 March 2026

This is my second Mini, very happy with the previous one and service from John Clark Aberdeen. Wanted a bigger range so purchased newer model.

15 March 2026

Overall, I was happy with my experience

12 March 2026

All issues dealt with efficiently by Michael, manager

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11 March 2026

Despite several errors along the way with the first sales executive, ultimately the handover process was smooth and I was kept informed by Beth.

11 March 2026

Excellent service from Tom Higginson from first contact to last.

08 March 2026

I had originally just emailed out of interest to see what the new spec was. On meeting Harriett it was clear she was knowledgeable and enthusiastic about her job and the brand. At no point did I feel pushed into a sale or to add anything.

04 March 2026

Overall, I was extremely satisfied with my experience with the Centre during the purchase and delivery of my new car. The service was excellent. Both Beth and Leonie were so helpful and made the whole process incredibly easy.

04 March 2026

Reception welcoming & Kiera Stephen very helpful & knowledgable. Nice being offered coffee etc as makes a relaxed experience

03 March 2026

Love my car! Tom Higgins was a pleasure to deal with.

27 February 2026

Friendly reception. Nice environment. Not long to wait before speaking to sales person.

24 February 2026

Good service

24 February 2026

Thomas and Leoni were fantastic to deal with. They really care for their customers

17 February 2026

Friendly and polite staff at dealership and Keira was first class could not do enough for us.

17 February 2026

Great experience from start to finish - Jason Andrew (Aberdeen Branch) was great ????

16 February 2026

Excellent Customer Service from start to finish from Beth Irish and also Michael Robertson, nothing was too much for them

11 February 2026

Service was excellent.

02 February 2026

Very helpful, very friendly and just made the whole process smooth and to my needs with plenty of comms and going the extra mile with plenty of passion and care.

31 January 2026

The sales team at John Clark Aberdeen were fantastic, so helpful & patient with me at every step. Nothing was to much trouble for them, especially Leone, Beth & Lisa huge shout out to them for making the purchase of my new JCW Countryman effortless.

24 January 2026

Excellent service from beginning to end. Jason made me feel at ease throughout the entire process and my car was spot on with all my chosen requirements. Im absolutely delighted.

18 January 2026

Beth was very helpful and thorough

08 April 2026

Efficient and reasonable. Really helped having drop off

05 April 2026

The work was completed in a timely manner and communication was excellent throughout.

05 April 2026

Easy to arrange and no issues or surprises on the day.

05 April 2026

I was very satisfied with the service provided. The staffing and customer service were great and I felt well informed and supported throughout my car servicing, especially with what needed to be fixed.

02 April 2026

No problems

01 April 2026

First class repair

01 April 2026

Good check in service. Kept updated on progress and all work that was required was completed on the same day.

30 March 2026

Was only in for a MoT and brake fluid. Price given for replacement rear brake pads seemed ridiculously high so didn't proceed. Loan car was fine but needed a clean.

29 March 2026

Everything was good!

28 March 2026

Always a warm and friendly welcome despite me being early. I really appreciated being able to sit in the warm showroom and eat my lunch while I waited.

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27 March 2026

I was advised of the costs and the work required as well as the possibility of other outcomes and it was done in a decent time and under the costs which showed that work wasn't done for the sake of it

27 March 2026

Efficient and kept well informed.

26 March 2026

It was an unusual problem which was felt with satisfactory results

26 March 2026

Cause of problem with car diagnosed and successfully fixed

26 March 2026

Part of external badge was found in my cup holder which assume has come off during works or washing and placed there. No one was aware of this however this was immediately fixed as soon as I returned with to query.

25 March 2026

Had 2 problems with the car. Both issues resolved well. Good communication on progress

24 March 2026

Everyone was very polite, respectful and efficient and the car was cleaned very thoroughly.

23 March 2026

Good service

23 March 2026

Satisfied customer, repair done.

19 March 2026

Service and cleanliness of the car was fantastic.

18 March 2026

Ease of booking and given all information about complimentary car. Good explanation on video about issues and what was good with the service.

16 March 2026

Everything was professionally done

15 March 2026

All round excellent service from all departments.

14 March 2026

The customer service from both the servicing department and the mechanics undertaking the service are exceptional. My mini may be older now but we are treated with the utmost respect and the support we receive is gold standard.

13 March 2026

Good service overall

13 March 2026

Excellent communication and service

11 March 2026

Friendly and helpful staff

11 March 2026

Great service.

10 March 2026

Previously had not so good experience here but this time the service team were just amazing

09 March 2026

Great team, helpful as always

09 March 2026

Efficient and helpful collection from home and return is a very good service to provide, especially to older rural customers. Very pleasant driver collected our car and spotted engine heater warning light which turned out to be a mouse nest! Sorted!

07 March 2026

Excellent service

07 March 2026

Warm welcome at the Dealership, they were kind enough to offer a courtesy car. Kept me up to date with the requirements, costs and colection time.

07 March 2026

Required two 100 mile round trips to get rear windscreen wiper repaired. First visit they said updated software not fully installed now working. Two days later still jot working, another 100 mile trip. Going to order new motor but found a faulty wire

03 March 2026

Great service

03 March 2026

Great door to door service from JC

03 March 2026

Great service

03 March 2026

Very helpful and reactive

03 March 2026

Everything was good except the car not valeted.

02 March 2026

Im very satisfied

27 February 2026

Went the extra mile

26 February 2026

good service were done quickly

25 February 2026

Great customer service

24 February 2026

Prompt appointment, friendly staff, sorted issue, good communication

24 February 2026

Lisa was very helpful

24 February 2026

I appreciate the friendliness, professionalism and care when my mini needs attention.

23 February 2026

great service, everything done on time, friendly staff

22 February 2026

Kept up to date by very friendly staff

21 February 2026

Easy to book, polite staff and kept informed

21 February 2026

Very helpful and sorted the issue on the same day which meant the car was safe for my wife and gave me peace of mind.

21 February 2026

I was quite late in coming to get my car booked in, you managed to book me at short notice thanks.

20 February 2026

bought a new mini in September 2025 32k My K9DOW was not recognised by you despite you changing it. I informed you I was getting MOT demands and on asking mini assist K9DOW was not on your system. Mini assist left us beside a field for 4 cold hours

19 February 2026

We've had pretty poor customer service from the dealership since we took ownership of the car. No contact and following delays at handover promises made never followed through.

19 February 2026

Good service

18 February 2026

All requested work satisfactorily completed.

18 February 2026

Excellent service from The Team as soon as you walk in the door

17 February 2026

After the Service Advisor, made it possible to narrow down the collection time for my car (MOT and brake fluid change) to a more specific window than 08:00 - 17:00.

16 February 2026

Everything was good, very easy, could work while I waited, friendly helpful staff, I knew what I was going in for. Pleasant easy experience

16 February 2026

No issues

15 February 2026

Pleasant staff who kept me informed of progress on var

15 February 2026

Easy to book in, car was checked while I waited and washed

14 February 2026

Brilliant service. Friendly and helpful staff

14 February 2026

The technician never reset computer so I need to go back and get that done as currently still showing statutory inspection is due. I was also asked if I wanted car washed and hoovered when booking in, which I said yes to, the car washed washed but ni

13 February 2026

Extremely efficient and helpful

12 February 2026

I get a very quick response and got arranged an assessment and fix for my car.

11 February 2026

efficient friendly service

10 February 2026

Called with a query and they told me exactly what action to take

08 February 2026

An excellent customer experience from booking through to collection

05 February 2026

Everything went smoothly and quickly.

04 February 2026

Very friendly and helpful

03 February 2026

Car was dropped off 8am exactly for full service and mot, made service team aware I travelled over 2hrs to get to garage, the car service was complete by 11:30am but gave no update and didn't mot until nearly 5pm. I left my young baby at home.

03 February 2026

experience was good, servicer was good and explained reasoning behind recommendations and wasnt forceful, hire car was nice and clean and the condition car was returned in was good

02 February 2026

Good service and polite staff

02 February 2026

Friendly staff who kept me updated

01 February 2026

Great communication from Aberdeen branch. Supportive, helpful and very welcoming.

31 January 2026

Having had a long standing problem with my Mini since purchasing my car in late last year through your Edinburgh dealer, Aberdeen were a breath of fresh air, they were attentive, efficient and thorough dealing with the matter.

30 January 2026

Hassle free service

27 January 2026

Tha analysis of our car was carried out pretty efficiently. The young man who met me was welcoming and polite and took time to explain what they would do. Also he explained how to use the front facing camera.

26 January 2026

Friendly staff & car was ready within the timescale. Car was also cleaned which was a nice touch.

24 January 2026

Tom at service desk was excellent.

24 January 2026

Friendly professional service from everyone from when I arrived until I left with the work completed.

22 January 2026

No issues

21 January 2026

Always nice experience from John Clark Aberdeen Mini.

20 January 2026

Lisa is very friendly and efficient as was the receptionist.

19 January 2026

Efficient work, clearly explained.

18 January 2026

Everyone very friendly and gave lots of feedback

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND John Clark Aberdeen.

Address

Balmoral Business Park, Wellington Road, Aberdeen, AB12 3JG

Opening Hours

Mon–Fri:08:30 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01224 039954

Map

Areas served

Aberdeen and the surrounding areas, including Peterhead, Inverurie, Fraserburgh and Montrose

View map

Address

Balmoral Business Park, Wellington Road, Aberdeen, AB12 3JG

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01224 039973

Map

Areas served

Aberdeen and the surrounding areas, including Peterhead, Inverurie, Fraserburgh and Montrose

View map