OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 83 comments received in the last 90 days.
09 October 2023
Jenni-Leigh did a great job explaining everything.
08 October 2023
Leonie looked after me re purchase and delivey of my new mini and at handover.
04 October 2023
Excellent. Great experience and Harriett went through every detail of my new car with me which was super.
04 October 2023
The whole experience from walking into the showroom hoping I get approved for finance to the reveal of the car is just epic - don't change a thing!! Everything being online and via email is so smooth and accessible (especially as I live a way away)
03 October 2023
Everything was stress-free and timely
01 October 2023
The different vehicle options and financial costs were detailed and discussed. The timescale was arranged and my salesperson Harriett Bryant responded to my questions at the time and later questions via telephone and Email
26 September 2023
Friendly staff and beautiful Mini Centre.
24 September 2023
On collection I noticed the registration on the plate was different from the one I had been advised. A new plate with the correct registrstion number was hastily made and fitted.
24 September 2023
Harriett could not have been any more helpful. Full of advice, always quick to respond to communication and a pleasure to deal with.
08 October 2023
It was a bit confusing as booked in for my service, was given and quote then the next day got a call to say it was actually a major service required so quote much higher. Then on the day, was a minor service when my key was scanned.
05 October 2023
After the winter health check which I felt was reasonably priced, further work was advised
04 October 2023
The customer service was outstanding, initially I was expecting a huge bill and they were able to help me with this.
03 October 2023
Never had any major issues and any issues I did have they sorted it straight away no questions asked
03 October 2023
Good service
30 September 2023
JC Mini are so good at everything. My service experience was cakm and professional and everything I expected it to be
29 September 2023
Friendly, helpful
29 September 2023
Everything went smoothly.
28 September 2023
Everything went to plan as far as the timescale for the workscope and we were updated on the progress by text messages
27 September 2023
We were asked questions that the service desk could have got the key, which they then did when he queried info we had provided. They also didnt explain what was included in the service pack, and only booked us in for the service.
09 October 2023
Harriet was great from start to finish. She understood what I was looking for from my new car & offered some great suggestions for different options on the car.