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Customer Reviews.

service

5

Efficient service , excellent communication

14 August 2019

service

5

great customer service

11 August 2019

service

5

All needs met & expectations exceeded!

11 August 2019

sales

5

the salesperson was excellent understood what I wanted and suggested a few items which was of a great help

10 August 2019

service

5

Everyone at John Clark Aberdeen was very helpful.

10 August 2019

service

5

Quick & done while you wait

10 August 2019

service

3

No brake part in stock, no courtesy car available, left me with no car all weekend and my wife had a 50 mile trip to collect me from work.

09 August 2019

sales

2

After spending that amount of money on a new car I would have expected a better service, when we went to collect the car you would have thought he was handing over a bag of shopping rather than a £30K+ car.

08 August 2019

service

5

Good customer service from Jill

07 August 2019

service

4

The boot was not vacuumed

06 August 2019

service

4

Uneventful experience

06 August 2019

sales

5

The service was excellent throughout.

05 August 2019

service

5

Staff friendly and efficient. Facilities available while waiting excellent.

03 August 2019

service

5

The issue I had with my car was repaired and the team went beyond ensuring my car was ready for collection in a very short timescale.

03 August 2019

service

5

People were very courteous and efficient. Penny explained clearly to us why there was an unavoidable short delay in competing the service of our car, which we happily accepted.

30 July 2019

service

5

Great service. The availability of transport to get to and from the city centre is a real bonus

30 July 2019

service

5

As I have said above I do believe JC is a professional organization.

30 July 2019

service

2

I took the car home and 2 days later the coolant had drained from the system and I had an 'engine overheating ' warning light coming on. Was this something that happened at the garage? I will never know

26 July 2019

service

5

As said above the staff are friendly and courteous throughout the visit

26 July 2019

service

5

Extremely satisfied with all of your Team - Front Desk Reception, Service Reception, Courtesy Coach Driver, Wash/Valet Person and of course the Engineers who carried out the actual service and MOT

26 July 2019

service

3

I arrived at the dealer shortly before the appointment time of 0830 after a 12 hour boat trip from Shetland, and was told there was a computer glitch in the office, and they were not allowed to carry out the service until this was resolved.

23 July 2019

service

5

no issues - this was just a routine oil change service so I really wouldn't expect there to be any issues but this one visit was very good

18 July 2019

sales

5

Great staff at the mini centre. Regular update emails on the progress of my order. Happy to assist with questions after handover

17 July 2019

service

5

The broken cable in my seat was fixed under warranty. When car was ready was also sent a video showing my car in the workshop explaining what had been done and also showing me tyres etc.

16 July 2019

service

2

Booked car in for mot and service, explained to person that car was at end of its 5 year (paid extra for) service plan, on arrival on day for service and mot they refused to carry out any service work

15 July 2019

service

5

Good reliable service

14 July 2019

service

5

Everything was ready for me

13 July 2019

service

4

Very good service

12 July 2019

sales

3

Love the car but the hanging about the show room is tedious and the pressure sales tactics were wholly unpalatable

12 July 2019

service

5

Excellent service.

10 July 2019

sales

5

I thought Ross handled the change in order very well, when we no longer had a car to trade in. Kept us informed every step of the way on the delivery time of the car and also exactly what to do when it came to get the keys.

10 July 2019

sales

5

The salesperson, Douglas Hay, was excellent. He was patient, knowledgeable and a joy to deal with.

10 July 2019

service

5

Everything handled in a timely manor and kept up to date with what was happening

09 July 2019

service

5

Everything was great

09 July 2019

sales

4

It would have been 5 stars if I had a bit more guidance with the private registration plate change over. The salesman was very helpful but felt he had no experience in dealing with the paperwork or doing it on our behalf.

09 July 2019

service

4

there is always room for improvement maybe spend more time going over the controls .

08 July 2019

service

5

Great service

06 July 2019

service

3

Decent service but could be better

06 July 2019

sales

5

Very attentive staff members . Can't do enough for you without pressure purchasing a new car .

04 July 2019

sales

5

Brilliant team, patient and obliging

03 July 2019

sales

5

We dealt with Jen in Aberdeen and she was brilliant, fully understood all our needs, very friendly yet fully professional, really knowledgeable with none of the usual waffle. All staff we encountered were very helpful

02 July 2019

sales

5

found the whole process from start to finish very easy as Jen kept me informed at every step, even on her days off, lovely lady,,

02 July 2019

sales

5

Salesperson was so helpful and didn't mind having to open different cars for me to test

02 July 2019

service

4

Service was good

01 July 2019

service

5

Friendly helpful staff

01 July 2019

sales

5

Ross was helpful and not too pushy Environment good, good selection of models to look at.

30 June 2019

service

5

Easy to deal with

24 June 2019

service

4

consistently good service

24 June 2019

service

4

Excellent customer service

23 June 2019

service

3

service department are short staffed so they were not able to update me as they said they would. NOT staff's fault when collecting my car they were polite, personable and professional.