Customer Reviews.
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Customer Reviews.

sales

5

Again dealing with Leonie and picking up the car from her. She made it a special occasion, welcomed the whole family. Leonie made buying a car a positive experience!

27 March 2020

service

5

I would highly recommend your and your company to my friends, you are professional and very helpful

23 March 2020

service

5

Everything very straight forward

22 March 2020

sales

5

The sales executive, Leonie Simpson and branch manager, Mike Hermiston were very helpful from start to finish.

19 March 2020

sales

5

Very friendly and efficient

14 March 2020

sales

5

As above. Straight forward. Ordered my mini very efficiently after being informed of what was available to me and helpful advice given on what I would need due to my requirements.

14 March 2020

service

4

The service experience was good

12 March 2020

sales

5

Simple process from start to finish

11 March 2020

sales

5

Leonie Simpson sales Manager and Rahul on finance were both excellent to deal with. Couldn't be more helpful and pleasant.

11 March 2020

sales

5

Transparent and fair car exchange process - the online part exchange calculator provided us with the confidence that we would indeed receive a fair exchange price, as this is the most problematic aspect of any car sale transaction for us.

11 March 2020

sales

5

Smooth experience. Leonie and Ross were great.

11 March 2020

service

4

There was a small problem with the service but Jill Scott took care of everything for us very efficiently.

09 March 2020

service

5

Hassle free!

08 March 2020

service

5

Helpful and knowledgeable staff

08 March 2020

service

5

Nothing was a problem , was looked after very well

03 March 2020

sales

5

It was an enjoyable and relaxed process with great customer service.

02 March 2020

service

5

John Clark Aberdeen are always very customer focused. They go over and above to help with any questions or issues.

01 March 2020

service

5

Everything done that needed doing! And Mini kindly fitted in with our time schedule!

01 March 2020

service

5

Everything done on time and efficiently

29 February 2020

service

5

On the basis of the service centre both Jill and Penny have supported me and advised me to the highest of standards. I can constantly rely on them to provide me with the best advice, information, guidance and support - and always in an incredibly eff

28 February 2020

service

5

I really enjoyed trying the Clubman courtesy car and I was given regular text updates on timings throughout the day. I was also extremely impressed to find my own car had been cleaned inside and out which was completely beyond expectation

25 February 2020

service

5

On booking vehicle in service co-ordinator informed that there was now a service package as on my previous Mini and explained the operation and benefites to myself. Work completed as said and informed of when car was ready for pickup.

24 February 2020

service

5

Car valeted after service. Points for MOT advised.

23 February 2020

service

3

when I picked up my car it had chips on the body work

22 February 2020

service

5

no probs

18 February 2020

service

4

I would appreciated a call or an email from the SAME sale person who sold me the car. Instead I have received a customer call from someone else ...

18 February 2020

sales

5

Great experience all round. Really enjoyed the car reveal on pick up day, added a bit of fun to the whole experience.

14 February 2020

service

5

Repaired quickly and kept informed

14 February 2020

service

5

Got what I needed done. Took no time at all.

14 February 2020

sales

5

Very friendly efficient process and handover.

14 February 2020

sales

5

Exactly what we were looking for

14 February 2020

service

5

Excellent service

14 February 2020

service

4

Exceptional service

11 February 2020

service

5

Excellent service

10 February 2020

sales

5

My car was ready on the said day and time we arranged

06 February 2020

service

3.5

Staff are very friendly, but standards have dropped recently. Whenever you call now, everyone is busy on first attempt, sometimes there is not a call back. I requested a wash and hoover, it was obvious the boot had not been hoovered

03 February 2020

service

4

I was

01 February 2020

service

5

Easy to deal with, polite

01 February 2020

service

5

Service and MOT carried out and car washed. Courtesy car provided.

01 February 2020

service

4

Easy to deal with

31 January 2020

service

4

Again it was expensive

31 January 2020

service

5

Excellent Customer service from booking the service, arranging for a courtesy car, Receptionist and general advice team future services and things to look out for.

30 January 2020

service

5

After being told clutch premature failure wasn't covered with the warranty, Jill Scott contacted mini customer service who took the circumstances of the fault and drivers into consideration and paid the repair cost in full as a

29 January 2020

service

5

Terrific pick up and delivery service which makes life much easier. As a nurse working long hours having the car picked up from work and delivered back was great. Also very thorough feedback on condition of car with video.

29 January 2020

service

2

Still waiting for my service plan to come through 2 and a half month later. I have been in twice to sign form and still not had anything through. Took over 2 months to get my V5 sent through!!

28 January 2020

service

4

Work carried out within agreed time.

28 January 2020

service

5

Work carried out on time and car returned to me

27 January 2020

service

4

I would have given completely satisfied if the courtesy car part of the experience was better it took more than a day to give me a car then the delivery guys tablet had run out of battery they said they would call or email next day but didn't

26 January 2020

service

1

As above, no concern for myself as a loyal customer at all.

26 January 2020

service

4

No problems, kept us informed during the day when our car would be ready for collection.