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Customer Reviews.

sales

5

The staff at MINI Aberdeen; in particular, Ross Maclean, who could not have been more helpful through the whole process of vehicle selection to delivery. His enthusiasm for, and knowledge of, the product could not be better.

09 October 2019

service

5

Easy quick I'm happy

08 October 2019

sales

4

delivery was good , salesman Ross was polite and very knowledgeable on the mini. Only one problem had to clean some of the car as whoever cleaned it left polish on the paint work.

07 October 2019

sales

5

Ross was extremely helpful and made sure everything was done to a high standard, I would highly recommend him if you are thinking of purchasing a Mini.

06 October 2019

service

4

Car was booked in for MOT test, but on arrival paperwork had not been prepared, and after I had to wait for an hour and a half from the time of the test appointment for my car to be ready.

04 October 2019

service

5

Did the job in the time specified & called me to say car was ready

04 October 2019

sales

5

Friendly helpful service

03 October 2019

service

5

Easy to book the service, good service for dropping car off quickly, video link of underside of car is useful and collection/payment was easy too. Very good service all round.

02 October 2019

service

5

Very pleasant Staff and helpful

01 October 2019

service

5

Service as expected

30 September 2019

service

4

They picked the car up from my work and delivered it back again. They washed it and hoovered the inside.

30 September 2019

sales

5

All staff at Mini were very professional, friendly and helped make the whole process very easy from my side.

29 September 2019

service

2.5

Able to get timed service whilst waiting. Would have appreciated test drive on new model but none available at time despite arranging this beforehand. Invoice still not received by email

27 September 2019

service

2

3mm front brakes reported but they have been replaced less than 2000mls. Didnt reset brake indicator light. Pads were not fitted at dealer. Very petty. Dash is lit up with false warning. Not exactly accurate should a new brake warning come up

26 September 2019

service

3

Disappointed in the valeting. First time in all our servicing experiences that the inside of the car wasn't valeted and feelthis should be part of the service.

22 September 2019

service

4

car Booked in for 09:00 waited 30 mins before was seen

22 September 2019

service

5

Was just the 1st service. We waited they only took a hour & washed the car too

22 September 2019

service

4

Excellent service on short notice really friendly service advisor. relatively high cost

20 September 2019

sales

5

Great and efficient

17 September 2019

sales

5

Everything was very smooth staff very helpful

17 September 2019

service

5

Very professional

16 September 2019

service

5

Polite staff, sympathetic to my needs.

16 September 2019

service

5

You know what, I cannot fault John Clark Mini Service, they pick the car up, I get updates and videos of progress and then they drop it back. I could even have it washed and hoovered if I wanted - which I don't as I have an expensive Ceramic coat on

15 September 2019

service

5

Issue hopefully resolved

15 September 2019

sales

5

Very straightforward process purchasing my new mini and trading in my old one

14 September 2019

service

4

Service completed uneventfully and staff helpful in phoning when complete etc.

14 September 2019

sales

5

Everything went smoothly. Everything explained. Jen the sales person was fantastic. Very knowledgable & very helpful.

12 September 2019

service

4

Good polite service while there. Took a little longer than organically planned but ended up not being an issue.

10 September 2019

sales

5

Great new car purchase experience and handover from start to finish.

09 September 2019

service

5

scheduled time that was suitable for me to wait as live the other side of town

09 September 2019

service

5

Professional and efficient service

09 September 2019

service

5

Staff are friendly and knowledgeable

08 September 2019

service

3

Offered a clean washed vacumed car at pick up. Picking car up none of the above had been done. Offered to wait 10 min so they could clean it. Offer service and you can't deliver it is very disappointing especially when you have spend a lot of money.

08 September 2019

service

5

The service plan was explained very well and nothing was a problem for the lady I spoke with, she was brilliant. My car returned clean inside and out.

07 September 2019

service

3

They are polite and provided transportation to and from the garage to my work. However, the costs associated with labour is exorbitant. On a £400 bill only £60 was parts.

02 September 2019

service

5

Again I had no issues my car was picked up on time and delivered back to me at my work in plenty time for me going home. A short video was sent to me with some advisories which I found very helpful.

01 September 2019

service

5

Everything was done brilliant

31 August 2019

service

5

Staff are friendly and helpful

30 August 2019

sales

3

Not enough communication, hidden costs and unprepared on day of collection made me not love the experience.

30 August 2019

service

5

Nothing to fault

30 August 2019

sales

5

The salesman & finance guru we dealt with were both excellent. The seating area & free drinks / snacks are most excellent..

30 August 2019

service

2

Payed for car 48hrs prior to collecting as per agreement only to be told car had now failed MOT won't get car for further 5 days, I was not happy with this and visited showroom, after speaking to senior management and looking to cancel got on Friday

27 August 2019

service

5

no problems

27 August 2019

sales

5

I haven't been to a more professional garage in all the years I have been driving and buying cars.

22 August 2019

service

5

Good experience

20 August 2019

service

5

Very satisfied with service. Service completed within quote price, courtesy bus provided to take customers in to town and picked up and return to garage once service complete. The car was also washed and vacuumed at time of service.

20 August 2019

service

5

Put car in the day before which was better for me. Phone call that car was ready. On collection experienced a good service

19 August 2019

service

1

communication was dreadful the price quoted to investigate a door seal was, frankly, ridiculous. the price quoted to replace the front tyres was again completely over the market rates

17 August 2019

service

5

Efficient service , excellent communication

14 August 2019

service

5

great customer service