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Customer Reviews.

service

5

As above. Would like to add that it was great to see a female technician service and inspect the car. I have owned many cars and previously dealership technician staff appeared to be male dominated. Well done mini, John Clark, and well done Chloe.

18 January 2022

service

4

To date I have always received first class service from John Clark Aberdeen

18 January 2022

sales

5

Very good customer service- Harriet clearly explained my options, guided me through each step of the process, going above and beyond to support where necessary. I was kept well informed at all stages via email and phone calls.

16 January 2022

service

5

I really enjoyed my visit to Mini Aberdeen where I could take a bit of time out. I was really well looked after by your team, with a special mention to Jacqui (not sure I've got the spelling right) on reception and Kieran in the service team.

12 January 2022

service

5

No Issues

11 January 2022

sales

5

Purchase and delivery was made easy by signing majority of documents online and Harriett was great at keeping me updated on the progress of my car

10 January 2022

sales

5

No issues whatsoever

10 January 2022

sales

5

Quick no fuss turnaround

10 January 2022

sales

5

Harriett always responded to my emails and calls in a professional and friendly manner and when a problem did arise spoke to her manager and they resolved that too within a short timescale and in a very satisfactory manner

09 January 2022

service

5

Always great service

05 January 2022

sales

5

Everything was ready and the car was spot on.

05 January 2022

service

5

coffee and biscuits were good

05 January 2022

sales

5

Harriett was fantastic! Very friendly, informative and helpful with everything i needed to do in order for the process of swapping the cars smoothly. Especially handover day, i drove away very informed about my new car with all the upgraded features

05 January 2022

sales

5

It was a very good experience and everything was made easy for me as the customer

03 January 2022

sales

5

Harriett Bryant was the salesperson. She was absolutely perfect and extremely knowledgeable. Having taken my order Harriett kept me updated as to progress and was always very honest, sticking solely to fact and no speculation as to delivery dates.

01 January 2022

service

5

By far the best service experience provided by any car dealership, professional, timely and very friendly team

31 December 2021

service

5

The team are always efficient and plesent when booking and droping off the car, the work was done as expected and the coffee was good.

30 December 2021

sales

5

sales staff fully understood the requirements talked me through best options on spec. kept in touch regularly during the process and kept me fully informed on the progress during challenging times on delivery.

27 December 2021

service

5

No issues

26 December 2021

service

5

Excellent service as always

22 December 2021

service

5

Efficient plus like the video tour.

17 December 2021

sales

5

Harriett was so helpful, couldn't have made it easier.

12 December 2021

sales

5

Very good service

11 December 2021

sales

5

Harriett was great

11 December 2021

service

5

There was a problem with the MOT testing ramp and rather than issue a test fail, my vehicle was retained overnight until the problem with the ramp could be addressed and my car tested correctly (and it passed).

10 December 2021

service

5

Had to cancel my service booking at the last minute due to Storm Arwen. No problem, called back later and rebooked for the following week. New tires fitted while I waited.

08 December 2021

sales

4

Mostly dealt by email regarding purchase of the car. Did pay the garage a visit just before the car arrived in this country. Was very satisfied with the sale and delivery of the car.

06 December 2021

service

5

I have confidence in staff and should I have a question or comment they have responded helpfully.

06 December 2021

sales

5

The staff were pleasant ,efficient and honest in when the car would be delivered. Harriet was knowledgeable and patient and nothing was too much bother.

03 December 2021

sales

5

My experience was made completely satisfactory due to the sales executive Harriett. she is an asset to your company and have recommended her to my family and friends

30 November 2021

service

5

I waited while my car had it's winter health check and I always find the showroom area to be a lovely peaceful environment, so I enjoyed my wait whilst drinking a hot chocolate provided by a lovely young lady

29 November 2021

service

5

Great service, fast and efficient. Warm reception. Ddi even more than was asked.

29 November 2021

sales

5

Car arrived on time. Harriet kept us informed throughout the process Handover smooth and very professional.

28 November 2021

service

5

The have been honest and communicative during the troubleshooting process.

25 November 2021

service

5

No problems at all at this visit.

24 November 2021

service

3.5

Had no problems at all while there

24 November 2021

sales

5

Smooth efficient handover and car presented in a fun way.

23 November 2021

service

5

Approachable, friendly.

21 November 2021

service

5

Service was very good. Having the car collected and returned to my home when I have a toddler was incredibly helpful.

19 November 2021

service

5

Excellent service no issues

19 November 2021

service

5

Fast efficient friendly service

17 November 2021

service

4

No problems, well organised

15 November 2021

service

5

Pleased with service from staff

13 November 2021

service

4

Best experience over past 3 years

12 November 2021

sales

5

Jen Allan (Sales Executive) made the whole process of ordering/delivery of my new MINI a very easy and pleasant experience.

11 November 2021

sales

5

Jen provided an easy hand over of the new car. The display room really showed the car in the best possible way with the lights etc.

11 November 2021

sales

5

My contact Harriett was excellent and kept me well informed.

09 November 2021

service

5

Everything went to plan, friendly staff

07 November 2021

service

5

Quick efficient and friendly service.

06 November 2021

service

5

Good friendly service and covid taken into accountv